Quote Originally Posted by Magical JenK View Post
Regarding the snacks I guess I just never thought of trying to use it for anything but the single serve items...my loss I guess!!

I'm honestly not surprised at the problems they are having, espeically the first few days of the new year. Think about the people who booked long before the changes were announced & they don't look at the disboards or anything & on 12/31 tips were included & on 1/1 tips weren't! I'd be mad too, but thankfully I know about the disboards!!
We ended up using our snack credits on all single serve things, however, I just like the certainty of "anything $4 or under". Makes things much less confusing and gives a broader range of choices.

From reading on the Dis it sounds like Disney hadn't fully updated the website with the info, CRO's were (and some still are!!) giving people the wrong info that nothing had changed, didn't send out a letter to those who had booked in advance pointing out the changes, etc.

To me that is really bad business practices. I would feel very sorry for a family who went thinking app/tip was still included and then found out differently when they got their first TS bill