Another Boca Java Deal!

[nurseminnie76]

Well I guess I'll add my two cents now also. I also placed a large order so I guess I am one of "those" orders. I ordered 12 cocoa sets and 5 coffee sets. I didn't order until the 14th or 15th so I honestly thought the prices were a promotion just to get their product and their name out there. I placed a smaller order earlier that day and then decided to order more. I called customer service that night and had them cancel the original order. I told the customer service person that it was such a good deal, that I decided to place a larger order. WHY did customer service not question my order at that time????

Received my order and 4 of the 12 mugs are broken (2 broken handles and 2 completely smashed). I haven't called them yet. I was going to just let it go. But now after the way they have treated Janet, I am very tempted to call and insist that they replace my mugs also.

Waiting to see if Cindy hears anything else.

ETA: I am also a member of the monthly coffee club. I have already received two shipments. I really like the coffee, but if the matter isn't resolved and SR drops them as a merchant, I will be cancelling my account also.