Another Boca Java Deal!

[jnorth1007]

Yanno honestly the mugs really are ugly. The point though is that I paid for a product. The fact that they charged me the wrong price doesn't make it ok not to replace them. The ball is in their court at this point and I will withhold any postive or negative comments until I see what they end up deciding. I filed a complant yesterday with the BBB in their area. Does anyone here think I am wrong to expect these mugs? Honestly, really I want your opinions. I am beginning to feel like I am expecting too much out them and that I shouldn't push the issue but a big part of me says that this is just so wrong.

[sunshinecindy]

Ok, another update from the affiliate manager. While many people have reported their mugs broke, they are going to be replacing them, it was just janets order with the broken mugs that is in question because they claim to have lost so much money on hers. I pointed out that they didn't lose any money, that they just didn't MAKE any money because the cost of the shipping probably covered the cost of the baskets (not retail) and the shipping was covered by the commissions for the additional sales which we didn't receive. Furthermore, I offered to buy their stupid *** mugs that probably aren't worth more than .25 each anyway to send to our members who deserve to have them replaced. The matter is before the Director of Fixed operations who I suggested call me to discuss this, but we all know he won't.

[SunshineGirl]

The good news for us is that Cindy is on the case. The bad news for Boca Java is that Cindy is on the case.

I'm with Janet. I don't care how ugly the mugs are. I don't care if she plans on throwing them all away. She paid for an order. The order was defective. It should be replaced. They can replace the mugs or they can replace the hundreds of dollars in commissions that I lost. And if they choose to replace the commissions instead, I will share them with Janet.

[m 'n c]

Ok so now I'm mad that they are singling out some orders to fix/replace and some that they won't based on some arbitrary threshold. I would think that after the number of calls and bad "press" they are getting over this that they would suck it up and fix everyone's not just some. That just makes me mad.

Janet - I understand your pressing of the issue from a principle perspective. I'm just not sure how much longer I'd press the issue. I dunno. They should be replacing everyone's not just some peoples but in the end at least you got the product that was worth what you paid and the mugs were extra. I just don't know what to tell you to do from here on out with them.

[Candi]

After going through my whole order, I also found a cocoa that was dented so I did the live chat on their site. She was very nice and said my cocoa and mug will be shipped by Thursday. I think they handled my problems well but don't like how Janet is being singled out. that is wrong!!

[3dog2kidmom]

Yanno honestly the mugs really are ugly. The point though is that I paid for a product. The fact that they charged me the wrong price doesn't make it ok not to replace them. The ball is in their court at this point and I will withhold any postive or negative comments until I see what they end up deciding. I filed a complant yesterday with the BBB in their area. Does anyone here think I am wrong to expect these mugs? Honestly, really I want your opinions. I am beginning to feel like I am expecting too much out them and that I shouldn't push the issue but a big part of me says that this is just so wrong.

I actually like the mugs They are great for a BIG cup of coffee and oatmeal and they hold a whole can of soup so I have one at home and took one to work.

You are absolutely entitled to them and I wouldn't settle for less. Nor would I expect any less of you.

I am hoping for a free shipping code for all of us for your trouble, Janet

[spring]

This is my take: Janet and anyone else who ordered through Boca Java during the time of BOCA JAVA'S ERROR, ordered in good faith. None of them had a crystal ball as to whether or not the price was a mistake. In fact, Janet went overboard to insure her order was priced correctly and gave them every chance to correct it prior to shipping. The mugs were all part of this package, be they "free" or not, so I think they should be replaced for everyone. Nobody should be singled out, and I don't like fingers being pointed at any one individual by this company. They are trying to make it look like their error is someone else's fault. We all know that is not the case.

With that being said, I say "SUCK IT UP, BOCA JAVA!"

[wilsonfamily4]

I finally recieved my shipment today. I ordered mine way back when this started. I am really pleased with the cocoas. They will look great in a basket with some other stuff. I cannot wait until I can try some tonight. The cups are ugly but will be nice to use.

[ligrumpygirl]

OK...there are TWO Janets with large orders...I also saved about the same as Janet #1 so that doesn't help the Janet Club!

I had three broken mugs and have not heard back from them...at this point not sure if I want to. I was going to place another order from them but I will wait and see what they do...

[askomsky]

I have to agree with Janet. While I understand it's a small business and hte loss was probably a little more to them then expected, that however DOES NOT excuse the very poor customer service some of us received when talking on the phone. The rude behavior is just not accepted as any good customer service. To accuse us of knowing we were frauding the company is just plain wrong. I'm not sure I would order from them again, to me it's not so much about not honoring the order (bc ok they caught itbefore they shipped more out, the ones who did get it got a good deal, I'm not upset I missed out) but the fact that they aren't replacing these defective mugs and the rudeness of some of their employees. IN all honesty no matter how much money they loss are they willing to lose a ton of customers and possible bad press that will spread over this?