it's really not looking good, jen. just over a week ago they instituted a 20 question limit on many of the customers, so we're not getting as many questions and the system glitches are keeping questions from coming through. people are texting in questions and receiving responses that chacha is too busy to answer, but there are thousands of guides sitting at their computers waiting for questions that never come. it took me 9 hours to answer 150 questions yesterday, when it should've taken no more than 4.5 to 5 hours. i don't know what the truth is, and there's no word from HQ other than "we're addressing issues". chacha's communication with their contractors is HORRIBLE, but when the system works, the money is great. i was getting questions b2b yesterday morning, but after lunch, the system just died, and after 20-30 minutes, questions started trickling in about 3-5 minutes apart & stayed that way the rest of the day. i wish you better luck. according to the forums, traffic is still down and questions aren't getting answered. i honestly pray it's just a server problem, b/c DH's hours have just been cut and we're really going to need the money. it's not just fun money anymore for me.