When this type of thing happens the company does not get ANY of your info. Usually when this happens it is because they didn't get the answer they wanted on a question. It could be that they reasked the same question a different way (which they do SOOO much lately and it aggravates me!) and you answered it differently the second time. It could also be that they thought you were going too fast (even if you and I think we are going SOOOO slow!) or some other freak thing that sets them off and makes them think they aren't getting valid answers. It is a pain and aggravating but also the "nature of the beast". Hang in there! Here are some good thoughts that you get a really easy one in its place!