I really think that the customer service message, while efficient, really didn't address the total issue. Yes, you could get your money back and yes, you can ship them back for free, but how about a simple apology for THEIR mistake. Obviously, the item was shipped out without enough quality control to realize that the black shoes were actually brown. I understand how it could happen, but it still requires YOU to package them back up and perhaps go to the Post Office to send them back for THEIR mistake. Why didn't they automatically send you the correct pair of shoes so you don't have to reorder?

No, Heather, I would have been a wee bit disappointed in the customer service, too.