It's really hit or miss. The reason that we direct everyone to the Trouble Ticket page instead of the contact page is (aside from tracking) that things sent through email get spam blocked. So when anyone fills out the Contact Us page, it has to make it through the email spam filters. I get about 25,000 spam emails a week and can't check through them manually. So if something goes into the spam filter, I never see it. If someone doesn't get a response from the Contact Us page within 24 hours, it is usually because it got spam blocked.

Of course, now no one is getting responses because they can't send anything. LOL!