Survey problems or questions etc.

[SunshineGirl]

here's a first for me - totally completed an ssi survey today at around 2:30 and it never credited and it is now 4:08. not to sound like i am complaining (which i am not - just confused) but is ssi now having a problem with crediting issues as this has never happened to me b4? also, how long should i keep my cookies in my temp files b4 i can delete them and try again for another one? any info someone can give me about this would be greatly appreciated. just completed my sm survey about 20 minutes ago and it didn't credit either. what is going on here? nothing has changed on my computer so i do not understand why this is happening to me today. so far today i have taken my surveys and gotten nothing for them so i am beginning to wonder if i should try anymore today or just say forget it as i am getting just a wee bit frustrated by all this. someone please help me as i am totally lost and confused.

Pleeeeeeease be patient. We were up making changes until midnight last night. You posted at 4 in the morning while we were still asleep. Now that we are awake again, we are checking into it. Sometimes it is just as simple as a change that we made in the script impacting the credits coming in. It happens. We can fix it. We will help you. Just not at 4 in the morning. LOL

I'm guessing that when we made the changes last night, something got broken to stop credits from running on the hour. I see them all on my end. SG just needs to kick the script to get it running on the hour again. We have made so many changes in the last week to account for the SSI 2 and the new long MTC that there were bound to be a few hiccups.

[disney_girl]

Thanks for all the work you all have been doing on the surveys- all of the opportunities to earn!!

I took a super easy 2 minute SSI survey this morning- LOVE those kind of surveys!

[marcymajor]

Tricia-i'm sorry if i sounded impatient about my surveys not crediting. was just a little concerned - that's all. i do want you to know that i do appreciate everything you do for us at sr. guess i need to learn to be more patient in the future. for my 2 survey credits and have a wonderful weekend.

[29apr00]

Thanks for all the work you all have been doing on the surveys- all of the opportunities to earn!!

I took a super easy 2 minute SSI survey this morning- LOVE those kind of surveys!

I got a super easy SM this morning....seriously was like 2 questions long! makes up for the other 40 minute ones!

[jnorth1007]

The latest rule of the forums for this thread is DO NOT post about not getting credits until it has been AT LEAST 2 hours since you completed. Unless of course it is the middle of the night when no one is around to even see your post and do anything about it. Then don't post until the next day if you don't see credit. We get that you want your credits but honestly how do we handle real issues if there are posts on the hour of people who don't get credit and then the next hour they get edited to add: oops credited on the second hour. If you take a survey and it doesn't credit on the second hour then by all means make a post about it. Once we see a trend we can check for an issue. Hard to see a trend when there are a bunch of posts by people who didn't wait until the second hour to see if it would credit. Thanks for understanding and helping.

[kristenrice]

I took the SM survey and the SSI (2) survey yesterday, just before midnight (actually, the SM was completed just after midnight) and neither of them credited. They both went to the final screens as usual so I was quite surprised that I did not get credit. Is this similar to what one of the PP's experienced? I thought it more than a coincidence that it was the same two surveys.

[Alice28]

thanks for all the hard work- I can't imagine what a headache you're dealing with when there is a glitch with the surveys.

[KimCh]

The first SSI2 that I took has vanished. I took it on the 31st and it has been there since but now it is GONE...... Anyone else?

Is there anyway to find out what happened to my credit if it was there before and now is gone? I received credits for 9/1 and 9/2 (after the problem was fixed) but for some reason lost my 8/31 SSI2 credit. It said paid sign up with it or something. It was the first and only one that credited on its own for me. Do you file a TT for something like this?

[SunshineGirl]

Is there anyway to find out what happened to my credit if it was there before and now is gone? I received credits for 9/1 and 9/2 (after the problem was fixed) but for some reason lost my 8/31 SSI2 credit. It said paid sign up with it or something. It was the first and only one that credited on its own for me. Do you file a TT for something like this?

All credits were corrected for the last few days based on what actually came through for SSI2. I'm looking at the actual credits that came through from SSI2 for 8/31 and I don't see one in here for you. I can't tell what your account said before, but I can say that I definitely do not see a credit for you for SSI2 for that date, only SSI.

[KimCh]

All credits were corrected for the last few days based on what actually came through for SSI2. I'm looking at the actual credits that came through from SSI2 for 8/31 and I don't see one in here for you. I can't tell what your account said before, but I can say that I definitely do not see a credit for you for SSI2 for that date, only SSI.

I must have been seeing things. Thanks for checking for me though.