Survey problems or questions etc.

**SunshineGirl** · 11-18-2011, 11:14 AM

Originally Posted by jtowner

I think I may know what the problem with MV is, after reading the posts and having the same thing happened to me a couple of time, today I checked the cookies it is making in my browser. They were missing, I always have gottens 4-5 different cookies for MV today I noticed in 2 different browsers I was only getting portalmyview.com and the beginning looks weird. For me I clear cookies and also run the cleaner after each surveys credits. I pay attention to what cookies I have and do not have. Check your cookies and post and see if that is the problem for us, then maybe we can ask someone to check with My view and tell them.

Jtowner

That is extremely helping. I just sent an email to SunshineGuy as well as MyView telling them that I want them to try to run us a report from the last 48 hours so we can see why things are not crediting and for them to contact their IT department to see if they made any changes to the system without telling us.

**jtowner** · 11-18-2011, 11:29 AM

Thank you Trish for trying to get to the bottom of it, that works for all of us. Way to many people saying the same thing.

Jtowner

**jenny105** · 11-18-2011, 04:08 PM

Originally Posted by kristenrice

Yeah, I don't think I am going to waste my time on the MV anymore. There's no sense in spending the time to give them my opinion and then not getting credit.

Ditto. Not bothering with MyView until there's a solution.

**tjrj1988** · 11-18-2011, 05:28 PM

Said it before, I'll say it again...gotta love the customer service here on SR. Thanks for letting us know Trisha.

So NOT a tech person. I know how to use CCleaner-and I think I know how to clear just cookies-but how do I check cookies to see what's there?

**jtowner** · 11-18-2011, 06:15 PM

Originally Posted by tjrj1988

Said it before, I'll say it again...gotta love the customer service here on SR. Thanks for letting us know Trisha.

So NOT a tech person. I know how to use CCleaner-and I think I know how to clear just cookies-but how do I check cookies to see what's there?

Checking and clearing cookies is different in each browser, which do you use? I use Chrome and Firefox mainly.

Jtowner

**tjrj1988** · 11-18-2011, 07:13 PM

I use IE.

**jtowner** · 11-18-2011, 09:32 PM

NOT ONE i USE FOR SURVEYS, ITS NOT AS EASY AS OTHERS TO UNDERSTAND COOKIES. i HAVE WINDOWS 7 AND IT MAY BE A LITTLE DIFFERENT, ON RIGHT HAND SIDE AT THE TOP CLICK ON TOOLS. THEN GO TO INTERNET OPTIONS LOOK DOWN TO THE RIGHT IN THE MIDDLE UNDER BROWSING HISTORY. CLICK ON SETTINGS ON FAR RIGHT, IT OPENS ANOTHER BOX CLICK ON VIEW FILES, IN THERE ARE YOUR COOKIES, YOU CAN DELETE THEM FROM THERE, WHICH YOU HAVE TO CLICK ON EACH ONE THEN IT WILL SAY DO YOU WANT TO DELETE THIS COOKIE. OR RUN THE CLEANER IT WILL WIPE THEM ALL OUT FOR YOU THEN YOU CAN GO TO YOUR SITE LOG IN AND FIND THE SURVEY YOU WANT. THIS REQUIRES WORK AND PRACTICE WITH IE, I USE THE OTHERS MUCH EASIER TO CHECK COOKS AND CLEAR THEM. NOT SURE IT THIS WILL MAKE SENSE TO YOU, I HAD TO KEEP LOOKING AT MINE WHILE I AM WRITING THIS. NOW THIS IS WITH WINDOWS 7, I DO THINK IT WAS EASIER IN WINDOWS XP. I DID NOT ASK WHICH SYSTEM YOU USE.

JTOWNER