Quote Originally Posted by sagesteps@worldspy.net View Post
Your reality evidently is not my reality. The only other online survey crediting Web site I use with regularity beside SR is MySurvey.com. They use some of the same survey companies as SR. When I complete a survey for them my points are credited immediately, with 100% accuracy, 100% of the time. This is not a recent development. They have done this for years. They have never left me wondering for hours if my time and effort were for naught, and have never put themselves in a position where they had to make excuses. I like doing SR surveys, but it seems to me that customer service ought to trump the old hit and miss system that takes many hours or days. Rationalizing poor service is not the answer, better technology by survey providers is the answer.
I'm not making excuses for anything. If you are able to take these same surveys through another site at 100% accuracy, 100% of the time, I honestly would recommend you using that site. I do not wish to see anyone lose out on money when they have the chance, even if it means going to a competitor site. We fight tooth and nail with survey companies all week every week to get our credits from them. We do not source the surveys internally like MySurveys. That's not our business model. Instead, we collect opportunities across many different survey companies to offer. We credit every credit that comes to us. If another site is able to do that better than we can and with better customer service than we do, we don't deserve your business.