Quote Originally Posted by StitchandPooh'smom View Post
Thanks! I had sent a support ticket about one that didn't end correctly and got the same generic 4-6 weeks answer from Jerome. I'll try again just so they are hearing from us.

Jerome is a piece of work, its hard to believe that he is the only person that responds to people. I wrote 2 times, when I did not get a answer the 2nd time and Scard said it was only him went she look at her old support tickets. now you are saying the same thing. If he keeps hearing from us, maybe they will give the credits for June before the month is over. Do not have
a lot of faith in that, but they got to know something is very wrong.

Jtowner