Quote Originally Posted by jtowner View Post
Your ticket is not signed by anyone, my 2nd email was not answered but I am in. Another thing you were not addressed by name either. This email is not like what we have gotten in the past.This sounds likes they are putting responsibility of not crediting back on Sunshine. If that is the case why has Trish or SG not said this, we are told to go through ON. I also will do this and send a copy of this with my emal and history on not crediting surveys. I will post if I get a response from them, I want SR to address this situation at this point also.

Jtowner

I sent another support ticket, placed this email in the ticket and explained none of us ever gotten this type of response so is this something they are willing and can do Told them I have no problem giving them my hsitory that did not credit, but IO am very skeptical of this being real deal. I will post when or if I hear back.
I was addressed by name, and it was signed Precision Sample Support, although it said Jerome at the top of the message. I just copied the part of the message that was different from the "it will credit in 4-6 weeks" that I have gotten before. I don't know if anything will happen, but at least it is something different.