Quote Originally Posted by jtowner View Post
Four or more times this month, I have completed your survey, one time the first I took did not credit, and now the last 3 times I get the complete page and no credit for the 2nd survey, it happened, today, and yesterday for the 2nd one. So I like to know if something is going on with your, this never happened before. IS anyone else having this issue, when doing more than i your? Trish can you check into this issue and see if something has changed?

Jtowner
Nothing has changed as far as I can tell. We have a member who has gotten credit for 7 of them today alone. So I know people are getting credit for repeats in a day. I would need to know very specifically when the one was that you did NOT get credit for and then I might be able to track down the specific survey. It's hard to tell when lots of credits are coming through for people all day because nothing looks broken. But if it's just isolated surveys here and there that for some reason are not tracking to member accounts, there are ways we can look in their system and see if they are missing.