We honestly do not get more than about 2 trouble tickets a month for surveys not crediting. And the couple of posts here in the forum. On the whole, the surveys credit REALLY well. Sometimes we have an issue where we have to recheck our connection with a network, but we almost always get the back credits. I would say that probably 90% of the time we ask a survey company about a specific survey that a member did not get credit for, they tell us that the member did something that disqualified them for some reason.

If there is a pattern in the non-credits (like it being the second survey of the day that never credits for you or the same survey not crediting for every member), it's a lot easier for us to figure out what might be going on and push back on the survey company. Sometimes it is just a technical issue. But we have to have VERY specific information like which survey and what hour you took it. That kind of specific information is what helps us figure out the problems because otherwise we get so much data every hour from the companies that we can't tell if something is wrong.

We do try at SR to compensate our members for surveys even when we don't get paid for them. Most other survey sites do not give out bonuses during the holidays or for "super members" or things like that. We pay that 100% out of our own pocket to try to reward people for sticking with us. We ALWAYS respond individually to every complaint and push back on the survey companies repeatedly to try to work things out. But there's just only so much that we can do.