Another Boca Java Deal!

[jnorth1007]

I just checked and saw that they also cancelled the shipment of my replacement mugs for the ones that were broken!!!!! Grrrrrr!

[sunshinecindy]

Dontcha just love how I keep the humor going??!!

Ya, but I think you all have that humor gene.

[askomsky]

They called me yesterday while we were at MGM in line for the backlot tour, it was a FL number and I didn't think twice so I answered it. They said the same thing, that I was billed incorrectly and that I had to approve the new amount. It was my first order of 2 cocoa sets and I told her, that's the price that came up when I ordered it, she said yeah but it was wrong, and I told her that wasn't my fault, but that if they weren't going to give it to me then just to cancel my order.

Oh well! Back to ordering the Border's giftcards for the teacher gifts.

[sunshinecindy]

They called me yesterday while we were at MGM in line for the backlot tour, it was a FL number and I didn't think twice so I answered it. They said the same thing, that I was billed incorrectly and that I had to approve the new amount. It was my first order of 2 cocoa sets and I told her, that's the price that came up when I ordered it, she said yeah but it was wrong, and I told her that wasn't my fault, but that if they weren't going to give it to me then just to cancel my order.

Oh well! Back to ordering the Border's giftcards for the teacher gifts.

You know, this really irritates me, I think an email to the affiliate manager is in order. If I go into the store and buy something, it rings up wrong, I get it at that price, thats the law.

[disney_girl]

I had ordered 2 of the cocoa samplers and some of the small flavored coffees- it ended up being about $45. Anyway, after seeing this thread, I just went to their site and checked my order. I never received a phone call, but my order on their site is listed as "cancelled".

[jnorth1007]

I think what really upsets me is that these prices were up for AT LEAST 2 weeks. I was able to place an order and receive it before I placed the second order and I placed the second one 2 days after the first. They had to have at least 3-4 people who saw the invoice for my first order and never questioned it. I also SPOKE to a CS who said what a good deal I got. I'm not sure I would want to deal with a company that doesn't resolve loss prevention (or even recognize) any quicker than that. Suppose the issue was that their database was hacked and my informaiton stolen. Would it also take 2 weeks to figure out. Additionaly, they then treated us like we were the problem. I was even "reprimanded" for getting the deal by them cancelling the replacement mugs that they were supposed to send for the 10 mugs that were broken in shipping. I will be on the phone to them Monday and I am so disappointed in the company and their handling of this issue.

[mollyeilis]

They canceled the mug replacement?

Ooh, not cool.

[Candi]

This really bothers me as well. Not good customer service. My order was shipped on the 16th so hopefully I will recieve it soon and all will be well. I highly doubt I will ever order again, though.

[Jipster]

After I told them to cancel my order of 2 gift sets since they weren't going to honor the price, I checked my CC online today and they have charged me (it was a charge for the original amount). If it hasn't been reversed by Monday, I guess I'll have to call them (unless they go ahead and send me the two sets for that price - if they do, I'm sure I'll receive broken mugs!).

[LauraLea]

oh my. wished i had read this thread earlier.

i placed an order for 3 sets of the 5 tin cocoa sampler, but with 3 of one flavor and 2 of another for each set. rec'd 3 variety samplers w/ the 5 different flavors. called, ok they would reship and i could keep the wrong ones.

they reshipped, but reshipped incorrectly. got another 3 wrong flavors. called and they would reship. i told them i would be glad to send back the wrong ones. no they said, just keep them. i have 12 cans of cocoa that i did not want!!!

meanwhile during all this i place an order for 2 sets of 4 mugs. extremely surprised with the promotional discount they gave me. a total of 8 mugs that should have been over $100, was a total of $28.

well i got a call the other night. mugs no longer available. do i want the $ put on my account, or credited to my credit card. i chose my credit card.

funny, i went to their website the next day. yep! those mugs were still available!!!

i really like their coffee, but i think i am over this!

laura