I wonder if they are now stating that the mugs are gone in an effort to cancel the orders without admiting the screw up. I sent them an email last night concerning the replacement mugs and explained the whole mess. If they don't rectify this situation correctly by replacing the mugs for free I will also be cancelling my account. I can't stand a business that treats its customers like they need it instead of the business needs them. Without customers it won't really matter what kind of product they have. Very bad screw up on their part and terrible way to react to it.