Well I finally spoke to them today after I called them back and they have decided to take the low road. They will not be replacing the broken mugs unless I want to allow them to charge me the difference between what the original order should have been and what they actually charged me. They are not the least bit remorseful over what has occurred there, as a matter of fact the woman I spoke to stated in not so many words that we should have known the totals were wrong and not ordered. I don't think there is anything I can do at this point except contact the BBB and Atty. General in Florida and make reports of their behavoir. They were so rude it makes me want to take this thing so much further but I also do not want to reflect badly on SR and so will probably let it drop with merely cancelling my account and refusing to recommend them to anyone else.