Another Boca Java Deal!

[askomsky]

You know, this really irritates me, I think an email to the affiliate manager is in order. If I go into the store and buy something, it rings up wrong, I get it at that price, thats the law.

I agree, I was quite upset, but standing in line at MGM was not the time or place to argue with them, if I was at home i would have. I did email them last night and told them to cancel my account, that if their not going to honor a purchase I made, and have such poor customer service, I refuse to do business iwth them.

April

[sunshinecindy]

I cancelled my account with them. I wrote them a whole story explaining that as a business owner, when you make a mistake in price, you suck it up, and that I didn't care to deal with a company like theirs that just cancels the orders. They made a first offer of free shipping, then I said no, then they offered 50% off next order, I said no. I am not at all happy with this company right now.

[jnorth1007]

I wonder if they are now stating that the mugs are gone in an effort to cancel the orders without admiting the screw up. I sent them an email last night concerning the replacement mugs and explained the whole mess. If they don't rectify this situation correctly by replacing the mugs for free I will also be cancelling my account. I can't stand a business that treats its customers like they need it instead of the business needs them. Without customers it won't really matter what kind of product they have. Very bad screw up on their part and terrible way to react to it.

[SunshineGirl]

I think what really upsets me is that these prices were up for AT LEAST 2 weeks. I was able to place an order and receive it before I placed the second order and I placed the second one 2 days after the first. They had to have at least 3-4 people who saw the invoice for my first order and never questioned it. I also SPOKE to a CS who said what a good deal I got. I'm not sure I would want to deal with a company that doesn't resolve loss prevention (or even recognize) any quicker than that. Suppose the issue was that their database was hacked and my informaiton stolen. Would it also take 2 weeks to figure out. Additionaly, they then treated us like we were the problem. I was even "reprimanded" for getting the deal by them cancelling the replacement mugs that they were supposed to send for the 10 mugs that were broken in shipping. I will be on the phone to them Monday and I am so disappointed in the company and their handling of this issue.

I agree. If this whole computer mess would have happened in one day, it would have been one thing. But it happened over 2 weeks, which made it seem that they knew what was going on.

[JillyFish]

Boy....if they only knew how much business they were losing....

Too bad they can't own up to their own mistake!

[3dog2kidmom]

It's a shame because they are going to have a lot of us cancel our accounts. Their coffee is good and I was willing to pay more for it because 1) it was good, and 2) of the relationship with SR. However I'd just as soon go to the store and buy Starbuck's or Folgers for that matter considering how they've handled this mess.

I did get my cocoa order at the advertised price (only 2 sets), but I'm still upset about they way they have handled the rest of them.

[MamaO]

Were you charged what you thought you were going to be? Or more?

The charge on my card was less than I thought it would be - I guess due to the same glitch that everyone else is reporting. I've checked my cc amount online every day, and it hasn't changed - we'll see if I get my order, it says it's shipped.

[askomsky]

I checked today and they did credit my account for the amount they charged, so that's taken care of, but I do want my account closed, that is just bad business, they should have honored their mistake. Like everyone else said, it wasn't a one day thing it happened over two weeks.

[jnorth1007]

Well I finally spoke to them today after I called them back and they have decided to take the low road. They will not be replacing the broken mugs unless I want to allow them to charge me the difference between what the original order should have been and what they actually charged me. They are not the least bit remorseful over what has occurred there, as a matter of fact the woman I spoke to stated in not so many words that we should have known the totals were wrong and not ordered. I don't think there is anything I can do at this point except contact the BBB and Atty. General in Florida and make reports of their behavoir. They were so rude it makes me want to take this thing so much further but I also do not want to reflect badly on SR and so will probably let it drop with merely cancelling my account and refusing to recommend them to anyone else.

[askomsky]

Well I finally spoke to them today after I called them back and they have decided to take the low road. They will not be replacing the broken mugs unless I want to allow them to charge me the difference between what the original order should have been and what they actually charged me. They are not the least bit remorseful over what has occurred there, as a matter of fact the woman I spoke to stated in not so many words that we should have known the totals were wrong and not ordered. I don't think there is anything I can do at this point except contact the BBB and Atty. General in Florida and make reports of their behavoir. They were so rude it makes me want to take this thing so much further but I also do not want to reflect badly on SR and so will probably let it drop with merely cancelling my account and refusing to recommend them to anyone else.

That's how i felt when I talked to them when they called me in Disney.

I do have a question and can't seem to find it anywhere, how many shipments or what is our obligation when we signed up? I went to cancel my account but it told me I was still under obligation, to refer to the FAQ, so I did and clicked on the link and it basically said I would be charged $25 for each offer? and then it would be credited to my account to use towards a purchase????????
I am totally confused on this one, and I can't seem to find what the terms are.

Thanks!
April