Ok so now I'm mad that they are singling out some orders to fix/replace and some that they won't based on some arbitrary threshold. I would think that after the number of calls and bad "press" they are getting over this that they would suck it up and fix everyone's not just some. That just makes me mad.

Janet - I understand your pressing of the issue from a principle perspective. I'm just not sure how much longer I'd press the issue. I dunno. They should be replacing everyone's not just some peoples but in the end at least you got the product that was worth what you paid and the mugs were extra. I just don't know what to tell you to do from here on out with them.