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As Janet pointed out earlier, be prepared when you see your credits that you are not getting credits on the total but on the total minus that huge shipping charge. I was a bit surprised at first but then I had one of those "gee, I could have had a V-8" moments. Why would they give me a percentage back on shipping???
Heck, the savings was well worth it, though!
Just to let those of you who ordered these know that you need to check the boxes when they arrive. I just had mine delivered and when I opened the box that had my mugs in it EVERY single mug out of 10 was broken. 2 were completely crushed and the handles were missing from the other 8. I called BJ and they are sending me replacements. I just wanted to make sure that you check your boxes now instead of just putting them aside and then finding things broken when it is too late to get replacements for Christmas.
UPS must have had a field day with these deliveries as 2 of my 10 were broken as well; handles were broken. I've sent off an e-mail to them and they were quick in response, but now i can't find my confirmation e-mail. Life is still good! It'll get taken care of.Quote:
Originally Posted by jnorth1007
I have to say though that this was ONE TERRIFIC DEAL even if I never get the mugs. I thought it would be sampler packs of cocoa. Instead it is 4 tins of cocoa per box and they are packed in a very nice black box with a pretty green ribbon and the inside is filled with shreaded decorative paper. I am shocked I ended up only paying 7.00 a piece for these and am seriously thinking I might order more.
Well, it looks like they change up a bit on the packaging as well. Mine are a nice Christmas green with a nice red ribbon. I don't think there was any paper inside the box, but it will make a nice presentation box.Quote:
Originally Posted by jnorth1007
Of course I couldn't retie the one bow on the box I opened (yeah, stop laughing; we ALL don't have the decorating gene!!!) so partner dude will have to do that.
I totally just spit my brand new Boca Java hot cocoa out on my keyboard! :rotfl:Quote:
Originally Posted by m4travels
Dontcha just love how I keep the humor going??!!
OK So I admit that I also couldn't get the bow tied back on the one I opened LOL obviously they have some very handy elves over there. I just placed another order from them. This is what I got:
Your Delivery Selections
--------------------------------------------------------------------------------
Item Grind Price Sale Price Qty Total
Cocoa Trio $14.95 $14.95 10 $149.50
- Cocoa 1: Berry Mocha Kiss
- Cocoa 2: Double Mocha Dream
- Cocoa 3: White Mocha Blizzard
Sugar Plum Fairy Universal Grind $24.95 $24.95 10 $249.50
- Coffee: White Chocolate Raspberry Reef- 8 oz
- Chai: Ocean Odyssey Chai Latte
Noel Ornament Set $9.95 $9.95 10 $99.50
--------------------------------------------------------------------------------
Item(s) Total:
Promo Discount:
Discounts:
Sub-Total:
Shipping:
Total Before Tax:
Sales Tax:
Grand Total:
$498.50
($473.55)
($0.00)
-------
$24.95
$59.25
-------
$84.20
$0.00
-------
$84.20
It would seem that no matter what you order you only pay 24.95 for the first item and shipping on the rest. I figured I could put the ornaments with some of the items and give them to family and friends and give the smaller sets to teachers and such. I even called my sister and sister in law to see if they needed gifts. At 30 items for 84.20 I am getting this stuff at 2.81 a piece LOL I feel like I am stealing this stuff. Can't wait!
Well, I DID get the bow tied... I have a very crafty mama who taught me :)Quote:
Originally Posted by jnorth1007
Janet you got an amazing deal! While I only got 2 boxes, I figure they are still a great deal at 3.90 per tin and I'm keeping both mugs (unbroken, btw) for myself, one for work and one for home. I LOVE these big mugs that are actually soup-worthy.
I'm pairing them with the D&T popcorn samples for teachers, nephews, and anyone else I need a quick gift for. I bought red serving bowls (plastic/melamine type), basket bags, white shred, and wire-edge ribbon at the dollar store this weekend to wrap them all up pretty. I think I'll add $5 blockbuster cards and maybe a box of movie candy to the nephews'.
Love BOCA JAVA!!!!
Got my 10 sets today...3 broken mugs. I sent an email...after 12 times of trying to put in the code underneath my message. Very Ticketmaster-like but much harder!! We will see what happens. DH wants to keep the mugs anyway...like I need 10 mugs!
FYI!!!! I just got a phone call from Boca Java and it seems that they have a glich on their system. The glich it seems was giving discounts incorrectly and so my newest order would have to be charged at regular price or cancelled. The regular price would have been 5XX.XX. Now I will agree that there seemed to be too good to be true deal but no matter how I tried to purchase these things it was ringing up the same way. Aggravates me that they don't stand behind THEIR screw ups but considering that it was way too good to be true I am not suprised. I told her I had already recieved one order the other day at the discounted price and she didn't say anything about needing to do anything about that one. I guess we all got lucky with the first set. Makes me feel crappy though since I wouldn't have tried to take advantage of the system but I feel like I did anyways. Man its annoying!
Interesting. It took them two weeks to figure out that they were doing something wrong. I figured at this point that they were selling them at that price on purpose. I mean, why else would it take 2 weeks for them to fix it?? So I don't think anyone was taking advantage. They had plenty of time to make the change.
Yeah, methinks someone's not going to have a very happy season at Boca Java. I did have a message from them to call them re a previous order. Will have to see what's up; too late to call tonight so it'll be Friday before I can get through.
They called me today to cancel my order due to a glitch in their system. :(
I AGREE!Quote:
Originally Posted by SunshineGirl
I am looking forward to seeing what they look like. I wonder when the west coast can expect theirs!!! So anxious.
I got the same call today. I had ordered two of the gift sets. I told them to cancel my entire order.
Interesting! I got an email this morning saying that my order shipped. I only ordered two sets though. I will have to keep an eye on the credit card statement to see how much I get charged!
I got a call today, too - most likely about the order I placed last week - but I also had an email that it has shipped, and my cc has been charged. It was too late to call them back tonight - and the message said they would not be open Thurs or Fri of this week, and they're not open on the weekend. So it'll be Monday before I can call.Quote:
Originally Posted by m4travels
Were you charged what you thought you were going to be? Or more?Quote:
Originally Posted by MamaO
I had already been charged for the second order and I was so agravated because it seems to me that if they charged me they can't just decide to change the price that their system charged me. The worst part was that I actually spoke to a live person just yesterday about my last order and she saw nothing wrong with it. The invoice that was packed with the sets I got yesterday has the same pricing information as the web site. I know they don't think they can come back expect me to pay full price for those I recieved already. I have 2 different receipts that show the price I paid. I was thinking they were just calling people who hadn't had their orders shipped yet but if they called Michael I am worried. That would be like me buying something at Walmart and coming home to a phone call that they charged me wrong. They can't do that can they???
I just checked and saw that they also cancelled the shipment of my replacement mugs for the ones that were broken!!!!! Grrrrrr!
Ya, but I think you all have that humor gene. :rotfl:Quote:
Originally Posted by m4travels
They called me yesterday while we were at MGM in line for the backlot tour, it was a FL number and I didn't think twice so I answered it. They said the same thing, that I was billed incorrectly and that I had to approve the new amount. It was my first order of 2 cocoa sets and I told her, that's the price that came up when I ordered it, she said yeah but it was wrong, and I told her that wasn't my fault, but that if they weren't going to give it to me then just to cancel my order.
Oh well! Back to ordering the Border's giftcards for the teacher gifts.
You know, this really irritates me, I think an email to the affiliate manager is in order. If I go into the store and buy something, it rings up wrong, I get it at that price, thats the law.Quote:
Originally Posted by askomsky
I had ordered 2 of the cocoa samplers and some of the small flavored coffees- it ended up being about $45. Anyway, after seeing this thread, I just went to their site and checked my order. I never received a phone call, but my order on their site is listed as "cancelled".
I think what really upsets me is that these prices were up for AT LEAST 2 weeks. I was able to place an order and receive it before I placed the second order and I placed the second one 2 days after the first. They had to have at least 3-4 people who saw the invoice for my first order and never questioned it. I also SPOKE to a CS who said what a good deal I got. I'm not sure I would want to deal with a company that doesn't resolve loss prevention (or even recognize) any quicker than that. Suppose the issue was that their database was hacked and my informaiton stolen. Would it also take 2 weeks to figure out. Additionaly, they then treated us like we were the problem. I was even "reprimanded" for getting the deal by them cancelling the replacement mugs that they were supposed to send for the 10 mugs that were broken in shipping. I will be on the phone to them Monday and I am so disappointed in the company and their handling of this issue.
They canceled the mug replacement?
Ooh, not cool.
This really bothers me as well. Not good customer service. My order was shipped on the 16th so hopefully I will recieve it soon and all will be well. I highly doubt I will ever order again, though.
After I told them to cancel my order of 2 gift sets since they weren't going to honor the price, I checked my CC online today and they have charged me (it was a charge for the original amount). If it hasn't been reversed by Monday, I guess I'll have to call them (unless they go ahead and send me the two sets for that price - if they do, I'm sure I'll receive broken mugs!).
oh my. wished i had read this thread earlier.
i placed an order for 3 sets of the 5 tin cocoa sampler, but with 3 of one flavor and 2 of another for each set. rec'd 3 variety samplers w/ the 5 different flavors. called, ok they would reship and i could keep the wrong ones.
they reshipped, but reshipped incorrectly. got another 3 wrong flavors. called and they would reship. i told them i would be glad to send back the wrong ones. no they said, just keep them. i have 12 cans of cocoa that i did not want!!!
meanwhile during all this i place an order for 2 sets of 4 mugs. extremely surprised with the promotional discount they gave me. a total of 8 mugs that should have been over $100, was a total of $28.
well i got a call the other night. mugs no longer available. do i want the $ put on my account, or credited to my credit card. i chose my credit card.
funny, i went to their website the next day. yep! those mugs were still available!!!
i really like their coffee, but i think i am over this!
laura
I agree, I was quite upset, but standing in line at MGM was not the time or place to argue with them, if I was at home i would have. I did email them last night and told them to cancel my account, that if their not going to honor a purchase I made, and have such poor customer service, I refuse to do business iwth them.Quote:
Originally Posted by sunshinecindy
April
I cancelled my account with them. I wrote them a whole story explaining that as a business owner, when you make a mistake in price, you suck it up, and that I didn't care to deal with a company like theirs that just cancels the orders. They made a first offer of free shipping, then I said no, then they offered 50% off next order, I said no. I am not at all happy with this company right now.
I wonder if they are now stating that the mugs are gone in an effort to cancel the orders without admiting the screw up. I sent them an email last night concerning the replacement mugs and explained the whole mess. If they don't rectify this situation correctly by replacing the mugs for free I will also be cancelling my account. I can't stand a business that treats its customers like they need it instead of the business needs them. Without customers it won't really matter what kind of product they have. Very bad screw up on their part and terrible way to react to it.
I agree. If this whole computer mess would have happened in one day, it would have been one thing. But it happened over 2 weeks, which made it seem that they knew what was going on.Quote:
Originally Posted by jnorth1007
Boy....if they only knew how much business they were losing....
Too bad they can't own up to their own mistake! :(
It's a shame because they are going to have a lot of us cancel our accounts. Their coffee is good and I was willing to pay more for it because 1) it was good, and 2) of the relationship with SR. However I'd just as soon go to the store and buy Starbuck's or Folgers for that matter considering how they've handled this mess.
I did get my cocoa order at the advertised price (only 2 sets), but I'm still upset about they way they have handled the rest of them.
The charge on my card was less than I thought it would be - I guess due to the same glitch that everyone else is reporting. I've checked my cc amount online every day, and it hasn't changed - we'll see if I get my order, it says it's shipped.Quote:
Originally Posted by JillyFish
I checked today and they did credit my account for the amount they charged, so that's taken care of, but I do want my account closed, that is just bad business, they should have honored their mistake. Like everyone else said, it wasn't a one day thing it happened over two weeks.
Well I finally spoke to them today after I called them back and they have decided to take the low road. They will not be replacing the broken mugs unless I want to allow them to charge me the difference between what the original order should have been and what they actually charged me. They are not the least bit remorseful over what has occurred there, as a matter of fact the woman I spoke to stated in not so many words that we should have known the totals were wrong and not ordered. I don't think there is anything I can do at this point except contact the BBB and Atty. General in Florida and make reports of their behavoir. They were so rude it makes me want to take this thing so much further but I also do not want to reflect badly on SR and so will probably let it drop with merely cancelling my account and refusing to recommend them to anyone else. :(
That's how i felt when I talked to them when they called me in Disney.Quote:
Originally Posted by jnorth1007
I do have a question and can't seem to find it anywhere, how many shipments or what is our obligation when we signed up? I went to cancel my account but it told me I was still under obligation, to refer to the FAQ, so I did and clicked on the link and it basically said I would be charged $25 for each offer? and then it would be credited to my account to use towards a purchase????????
I am totally confused on this one, and I can't seem to find what the terms are.
Thanks!
April