Daily Survey Technical Issues Thread

[askomsky]

i don't know if this is a technical issue or not but i thot i would report this here anyway. did my ds this morning on civil rights thru psb and finished it and got the cache-no cache page. whenever that has happened b4 all i had to do was hit refresh and i would get the congrats page but not this morning. when i hit refresh this morning it took me back to the beginning of the survey again. did manage to complete it the 2nd time around and got the congrats page. wanted to give everyone the heads up about this survey. HTH.

I just got the same survey and had no issues, so it must have just been at that particular time. Thanks for the heads up though bc I made sure I was very careful when I neared the end in case I had to "refresh" or something.

[marcymajor]

i just did a ds on investing and when i clicked submit got the cache-no cache page so i refreshed the page and instead of getting the congrats page it went back to the beginning of the survey. did the survey for a 2nd time and the same thing happened again (spent almost an hour on this). reported the original survey link to gf thru the sr page so hopefully they will either fix this or pull it. just thought i would give everyone the heads up about this survey if you should get it. HTH.

[iluvamystery89]

i got a survey this morning that said it was a neurological study for me and my child to fill out. about 10 minutes in, it asked me to evaluate my daughter on certain traits, and i did, but when i clicked the arrow button, it told me i needed to specify in the boxes for certain answers, which i did, and clicked the arrow button once again-then it told me not to specify for those answers! i went round & round with it a couple of times and had no choice but to give up. now i have no options so anyone who gets this survey, beware, you can't win.

[gpp2001]

i got a survey this morning that said it was a neurological study for me and my child to fill out. about 10 minutes in, it asked me to evaluate my daughter on certain traits, and i did, but when i clicked the arrow button, it told me i needed to specify in the boxes for certain answers, which i did, and clicked the arrow button once again-then it told me not to specify for those answers! i went round & round with it a couple of times and had no choice but to give up. now i have no options so anyone who gets this survey, beware, you can't win.

I got the same survey. Did you report to Greenfield? I had a problem with a survey last week and reported it and got credit a couple of days later!

[iluvamystery89]

no, i had no link to report and the survey wouldn't go back to the previous page either.

[gpp2001]

no, i had no link to report and the survey wouldn't go back to the previous page either.

What I do, is I open another window - go to SR - there is a link on the survey page - click on that - copy the URL for the bad page - put it on the problem reporting page - there is a space to describe the problem and then submit to Greenfield.

Maybe try that next time.

[juliokirkland]

i got a survey this morning that said it was a neurological study for me and my child to fill out. about 10 minutes in, it asked me to evaluate my daughter on certain traits, and i did, but when i clicked the arrow button, it told me i needed to specify in the boxes for certain answers, which i did, and clicked the arrow button once again-then it told me not to specify for those answers! i went round & round with it a couple of times and had no choice but to give up. now i have no options so anyone who gets this survey, beware, you can't win.

I got this survey late last night and got the congrats page. I'll report back tomorrow whether it credits or not.

[jtowner]

Anyone know if the movie surveys go to the congrats page yet or not? Rhe ones that ask child 6-12 or 13-17 then just give the white page at the end. It never works for me and they are my only options today, I am not wasting my time unless it works. Thanks for any help.

Jtowner

[iluvamystery89]

i just got a survey about a new CGI movie from a company we all love, sat through a 4 minute preview TWICE and answered tons of questions only to get a generic white thank-you page at the end. i'm STEAMED! this is the 2nd time i've been hosed today, not cool Greenfield.

[gpp2001]

Anyone know if the movie surveys go to the congrats page yet or not? Rhe ones that ask child 6-12 or 13-17 then just give the white page at the end. It never works for me and they are my only options today, I am not wasting my time unless it works. Thanks for any help.

Jtowner

If you finish the survey - I have reported the problem to Greenfield and I received an extra credit a few days later - I'm not 100% sure that it was for that survey but it's the only one I didn't get credit for. You can always come back during the day and try for another survey after you finish the movie survey.

HTH
Karn