Another Boca Java Deal!

[jnorth1007]

They are open until 7pm so call them and find out. They are rude but at least maybe you can find out some answers.

[sunshinecindy]

Well I finally spoke to them today after I called them back and they have decided to take the low road. They will not be replacing the broken mugs unless I want to allow them to charge me the difference between what the original order should have been and what they actually charged me. They are not the least bit remorseful over what has occurred there, as a matter of fact the woman I spoke to stated in not so many words that we should have known the totals were wrong and not ordered. I don't think there is anything I can do at this point except contact the BBB and Atty. General in Florida and make reports of their behavoir. They were so rude it makes me want to take this thing so much further but I also do not want to reflect badly on SR and so will probably let it drop with merely cancelling my account and refusing to recommend them to anyone else.

Personally, I'd dispute the charge on my credit card citing received broken merchandise. I'd also file a complaint with the BBB. They should not get away with treating people like that.

[sunshinecindy]

It's a shame because they are going to have a lot of us cancel our accounts. Their coffee is good and I was willing to pay more for it because 1) it was good, and 2) of the relationship with SR. However I'd just as soon go to the store and buy Starbuck's or Folgers for that matter considering how they've handled this mess.

I did get my cocoa order at the advertised price (only 2 sets), but I'm still upset about they way they have handled the rest of them.

Gotta tell ya, got my shipment from Coffees for less...omg,. the New York chocolate fudge is to die for. I'll be sticking with them now. Also, got some awesome coffee from Cybercucina. It wasn't flavored, but it was so rich and full bodied..mmmm.

[Soccer Princess]

I didn't take part in this offer, but I'm so turned off by their actions toward the rest of you I just called to cancel my account. I will say the girl on the phone was really nice about it though.

[sunshinecindy]

I just did an online chat with a girl named Tracey, asked her about the cancellation fee as I was never told about that. She said ya that here is one, but my account was never charged it. I told her its probably because when I cancelled I told them I was doing it because they screwed over half our membership. She was aware of the situation, and immediately let me know that one of our members got by on a deal for 350.00. Told her thats not our members fault, that they programmed their own system, our member just paid what they told her to pay, and that sometimes businesses just have to suck it up. She gave me a name and number of someone to talk to. I have left him a message, but he probably won't call me. I hate that one of our merchants is acting this way.

[jnorth1007]

Well the 350 wasn't me LOL but mine was close it was like 2XX.XX. I truly would have sent back the items and gotten a refund if they hadn't left the issue up there for 2 weeks and if I hadn't spoken to one of their employees who wasn't the least bit concerned about the price issues and agreed it was a great deal. It is frustrating because they are making it sound like we got one over on them. I tried for 2 days to find out if the information was right or wrong before I actually placed my order. I was also completely willing to allow them to cancel or charge the correct amount right up until the moment the order left their warehouse. If they don't have any control over what they are charging people then they shouldn't even be in business. If I had made this purchase anywhere else they would have apologized to me for their mistake instead of treating me like a criminal. Does anybody remember the Disneyshopping white bench fiasco on the other boards? The one where the bench that was supposed to be 219.99 was listed and selling for 29.99. They caught that mistake within hours. This error was up for two weeks. Not to mention it wasn't just on those two deals. ANYTHING you ordered priced out that way. I can't even imagine how many orders they sent out at those prices.

[3dog2kidmom]

That's how i felt when I talked to them when they called me in Disney.

I do have a question and can't seem to find it anywhere, how many shipments or what is our obligation when we signed up? I went to cancel my account but it told me I was still under obligation, to refer to the FAQ, so I did and clicked on the link and it basically said I would be charged $25 for each offer? and then it would be credited to my account to use towards a purchase????????
I am totally confused on this one, and I can't seem to find what the terms are.

Thanks!
April

April the obligation is 1 shipment, of I believe 4 bags, for the coffee club. I wasn't under the impression that the cocoa offers had an obligation attached to them. Hope not anyway!!

ETA: 1 additional shipment...

[jnorth1007]

No I don't think they do. I couldn't find anyway to cancel my account because I don't belong to the club so I don't have to cancel or worry about a charge. I think the charge/commitment is just for the monthly clubs.

[3dog2kidmom]

Also, got some awesome coffee from Cybercucina. It wasn't flavored, but it was so rich and full bodied..mmmm.

Hmm... what kind? I need me some coffee!

[sunshinecindy]

I spoke with the affiliate manager today from Boca Java. He was very understanding about the entire situation. He completely explained to me how the mistake was made, instead of free shipping, he coded 24.95 all quantities. When he explained the options he was given, I gotta tell ya, I would have picked the option he did too, and it would have been wrong. Anyway, I compared my getting out of Kmart and then being stopped to give them more money to what Boca Java is doing. He said that is why the phone call before anymore orders were shipped, sort of like telling you in the store the price is higher and see if you still want it. Ok, got that. Then I addressed the broken mugs, he was shocked at how many mugs were broke and couldn't understand how that happens.Well, I can, I've seen UPS and how they treat packages, however, this seems to have happened either at the warehouse or during packaging, so he said he will make sure all the mugs are replaced, no matter what you paid. He said they are rather ugly though. LOL
Also, I told him that we now have a pretty bad feeling toward Boca Java, and I hate that since he seems to be fair and good to work with, and asked for an exclusive coupon for our members, preferably free shipping. He all but promised that too, and said he will talk with the higher ups, but he thinks he can get that for us, which we all know, would be great. He also is going to address the supervisor that told Janet that it was basically SR fault that we put the wrong code up, he couldn't believe that one, and she will be reprimanded. So, all in all, I think that they are trying to work with us. Oh ya, he said the glitch was caught because of Janets large order. LOL They had about 50 orders all in all, not all SR. He was extremely apologetic about it, and I can tell you, we don't get that much from affiliate managers. So, do you think we ought to give them another chance?