I spoke with the affiliate manager today from Boca Java. He was very understanding about the entire situation. He completely explained to me how the mistake was made, instead of free shipping, he coded 24.95 all quantities. When he explained the options he was given, I gotta tell ya, I would have picked the option he did too, and it would have been wrong. Anyway, I compared my getting out of Kmart and then being stopped to give them more money to what Boca Java is doing. He said that is why the phone call before anymore orders were shipped, sort of like telling you in the store the price is higher and see if you still want it. Ok, got that. Then I addressed the broken mugs, he was shocked at how many mugs were broke and couldn't understand how that happens.Well, I can, I've seen UPS and how they treat packages, however, this seems to have happened either at the warehouse or during packaging, so he said he will make sure all the mugs are replaced, no matter what you paid. He said they are rather ugly though. LOL
Also, I told him that we now have a pretty bad feeling toward Boca Java, and I hate that since he seems to be fair and good to work with, and asked for an exclusive coupon for our members, preferably free shipping. He all but promised that too, and said he will talk with the higher ups, but he thinks he can get that for us, which we all know, would be great. He also is going to address the supervisor that told Janet that it was basically SR fault that we put the wrong code up, he couldn't believe that one, and she will be reprimanded. So, all in all, I think that they are trying to work with us. Oh ya, he said the glitch was caught because of Janets large order. LOL They had about 50 orders all in all, not all SR. He was extremely apologetic about it, and I can tell you, we don't get that much from affiliate managers. So, do you think we ought to give them another chance?